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Customer Support

Find links to common questions below. If you can’t find what you need, select the Product Knowledge Base for more information.

Knowledge Base

1) Sign in to your Account Management Help Page and click on Knowledge Base, found below Customer Support. If you are directed to the Software Support Center on the new page, you have a Desktop version. If you are directed to the Cloud Support Center” you have a Cloud version.

2) Still unsure of your version? Try Live Chatting with one of our Support representatives using the Live Chat option in the bottom left corner of this page. If no chat agents are available, send an email to our support team.

Getting Started

Remotely Connect to My Business

Download TeamViewer

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Installing Daysmart Pet Software

First Time Installation

Lets Get Started

Installing on Mac

A third-party Windows emulator is required to run on a Mac.

Learn How Here

Downloads and Drivers

View all software downloads and drivers for Daysmart Pet.

Learn More

Updating Daysmart Pet Software

Click for steps for updating your current software.

Download Update

Online Support Forms

Fill out these forms to allow us to update, recover, or process information for your account.

Support Forms

Hardware Requirements

Can my computer run the software?

Learn More

Release History

Desktop Software Release Notes

Learn More

Training Videos

Everything you might need to know

Check Them Out

Customer Support

We're Here to Help You Grow

Get in Touch

Add-Ons & More

Online Booking

Reminder Notifications

Free custom online booking website

Learn How Now

Messaging Service

Two-way Text

Text confirmations, marketing, and more.

See the Options

Remote Access

Stay connected with apps and more 24/7.

Learn More

Integrated Credit Card Processing

Integrated Payments

Faster checkout, fewer errors, more revenue and better service.

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Rebranding

123Pet is now DaySmart Pet

After more than a decade, we're changing the name of 123Pet - same great product, pricing and sales and support teams... just a new name.