Don’t Take Our Word For It. Hear What Our Customers Say!
Hear some of the success stories from our customers and how DaySmart Pet has helped them.
As I’ve grown my company, the software has grown alongside it.
The team behind DaySmart Pet always tries to navigate the challenges of the industry and figure out what functions would be most helpful to users. That team pays attention to what customers have to say and are able to stay ahead of our needs by developing new solutions to our problems. Every so often, I call with feedback, and they really listen. I’ve also met the staff at trade shows and they’re amazing. Their help and support are better than any of their competitors who tried to sell me software. This is the only software that tracks inventory at the scale my company needs. It also allows me to easily export the data into an Excel document to analyze and share with other companies I’m looking to do business with.
These features stood out among all the other business software that I was comparing it to.
It’s very simple, user-friendly and allows us to store useful information on both clients and their pets. Being able to text or email to confirm appointments has been a life saver for us, especially with the mobile unit. To top it all off, their customer service is fantastic. We’ve had some pretty silly questions along the way, and they’re the nicest, most patient people. They help me run my business successfully.
Our company has implemented this in over 30 of our stores nationwide.
The software has helped us tremendously with ordering, scheduling appointments, keeping track of customer information, organization, and saving so much time in our business as a whole; the capabilities are really endless. The tech support is always knowledgeable and available when we have questions and they explain everything very clearly. We are so happy to partner with DaySmart in our stores and we hope to transition to all of our stores using this software over the next few years.
Upon doing some research, this was the best-integrated system. We tested it in one of our locations to start, and the groomers really appreciated it, so we incorporated it into all three.
We love the mobile app because we can upload pictures of client preferences right into their profiles and better understand their expectations. We also use the texting capabilities to communicate with clients, which saves us time from having to call to confirm appointments and pickups. Reputation management has also been the greatest resource. With it, we can send requests for reviews straight to clients’ phones and immediately learn if they’re happy with their experience with us. If it’s the case that they’re not, we then have the information available to understand the situation and better respond.
The software has absolutely helped grow the business. For example, all of our client reviews
I couldn’t do that without the program. With DaySmart Pet, we can send clients prompts to write reviews about their experience with us. The positive reviews help us gain and retain more customers, which improves business overall. The appointment reminders are a big help, too. I don’t have to pay someone to sit there and call clients, which is a waste of time. Instead, clients get reminders automatically to ensure they will attend or reschedule their appointment accordingly. It saves me tons of money!