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2019 Survey Results

2019 U.S. Small Business Technology Trends Report – Pet Services Market

Small pet services businesses (groomers, kennels, etc.) in the United States are raising the bar for business. With increasing competition—whether from peers or larger operations—and evolving expectations in this tech-driven age, small pet services businesses are pressured to keep pace with the changing market. As the world becomes more digital and clients become more digitally inclined, small pet services business owners are forced to evaluate, select and implement software tools that not only enable them to remain competitive, but that also empower growth.

  • 32% of respondents earn at least $300,000 in annual revenue, while 19% make $500,000-1 million or more.
  • Worrying about making enough money keeps 61% of small pet services business owners up at night.
  • Small U.S. pet services businesses that use business management software are making more money than those that don’t!
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